Shipping policy

We currently ship from Denmark.


Processing time

Orders are processed within 1–3 business days. During launches or high demand periods, processing times may be slightly longer.


Shipping rates

Shipping costs are calculated at checkout based on your location and order total.

 

  • Denmark

     

    • Standard shipping: DKK 55

    • Free standard shipping on orders over DKK 590

    • Express shipping: DKK 169

     

  • European Union

     

    • Standard shipping: DKK 299

     

  • International

     

    • Standard shipping: DKK 299

     

 


Delivery times (estimated)

 

  • Denmark: 1–3 business days

  • EU: 3–7 business days

  • International: 7–14 business days

 


Delivery times are estimates and may vary due to customs, holidays, or carrier delays.


Customs & duties

International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are not included in the item price or shipping cost.


Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.


Incorrect address / unclaimed packages

Please ensure your shipping address is correct. We are not responsible for delays or losses due to incorrect address information or unclaimed packages.


Contact

If you have any questions about shipping, please contact us at:

shopdioklena@gmail.com