Refund policy
We hope you love your purchase. If for any reason you are not satisfied, please read our return policy below.
Returns
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You may return unused items within 14 days of receiving your order.
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Items must be unused, unwashed, and in original condition.
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For hygiene reasons, hijabs, magnets, and accessories must not show signs of wear.
Non-returnable items
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Items that have been worn, washed, or damaged by the customer.
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Sale or discounted items (unless faulty).
Return process
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To request a return, please contact us at shopdioklena@gmail.com within 14 days of delivery.
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You are responsible for return shipping costs unless the item is faulty or incorrect.
Refunds
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Once your return is received and inspected, we will notify you.
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Approved refunds will be processed to your original payment method within 5–10 business days.
Faulty or incorrect items
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If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos.
Contact
If you have any questions about returns, contact us at:
📧 shopdioklena@gmail.com